FAQ

Frequently Asked Questions

Shopping & Orders

Professional oral care formulas are developed with targeted oral health needs in mind, focusing on solving core oral problems including persistent bad breath, tooth yellowing, dry mouth and gum sensitivity.

We adhere to safe, mild and effective ingredient standards, avoiding irritating additives. Every product undergoes strict quality testing to ensure stable and long-lasting oral care effects, bringing professional salon-level care for daily home use.

Yes, we provide global direct sales services for all individual customers worldwide. No minimum order quantity is required, and all oral care products are available for independent purchase to meet your daily oral health maintenance needs.

Shipping & After-Sales Guarantee

We provide 100% free worldwide shipping for all orders, with 1-3 business days order processing time and 6-12 business days global delivery period. We support a 60-day return window for unused and unopened eligible products.

If you are unsatisfied with your purchase or receive defective products, you can contact our customer support team to initiate a return or refund application. After product inspection, refunds will be processed within 5-10 business days and returned to your original payment account.

To apply for a return or refund, please contact our official customer support team with your order number and relevant product photos. Our team will verify your application within 1-3 business days and provide you with detailed return operation guidelines.

Please note that only unopened, unused and well-packaged products within the valid return period are eligible for return. Shipping fees for voluntary returns due to personal reasons are borne by the customer.

All oral care products in our store are covered by our customer satisfaction guarantee. If the product has quality problems, transportation damage, or fails to meet official functional descriptions, you can apply for a free replacement or full refund.

The guarantee only covers product purchase fees, and does not include shipping costs incurred during transportation. For detailed rules, please consult our customer service team.

Oral Health Knowledge

Bad breath is not contagious. The anaerobic bacteria that cause bad breath are inherent flora in the human oral cavity, which exist in everyone’s mouth. Poor oral cleaning habits, dry mouth environment, residual food debris and throat secretions are the main causes of bad breath.

Regular oral cleaning, moisturizing the oral cavity and using targeted fresh breath care products can effectively improve and solve bad breath problems.

Tongue scraping is an auxiliary oral cleaning method, but it cannot completely solve persistent bad breath. Excessive or violent tongue scraping will damage the tongue coating and oral mucosa, causing dry tongue, oral burning and other discomforts.

The root cause of bad breath lies in anaerobic bacteria breeding at the bottom of the tongue and throat. It needs to be combined with professional oral care products to inhibit bacterial activity, remove odor sources, and cooperate with scientific cleaning habits to fundamentally improve oral odor.

The white odorant particles in the throat are tonsil stones, which are formed by the accumulation of food residues, oral bacteria and mucus in the tonsil crypts. The anaerobic bacteria in the mouth decompose these residues to produce sulfide gas, resulting in peculiar smell and sour taste in the mouth.

Regular deep oral cleaning, keeping the throat and oral cavity moist, and using antibacterial and deodorizing oral care products can effectively reduce the formation of tonsil stones and improve stubborn bad breath.

Post-nasal drip will cause excess mucus to accumulate in the throat and the back of the tongue. The anaerobic odor-producing bacteria in the oral cavity will take these mucus residues as nutrients to multiply in large numbers, decompose and produce sulfide odor substances, which will significantly aggravate bad breath and bitter oral taste.

Keeping the oral cavity clean and moist for a long time can effectively inhibit bacterial reproduction and relieve bad breath caused by post-nasal drip.

Fluoride ingredients can effectively strengthen tooth enamel, resist acid erosion, and prevent dental caries and tooth decay, which is suitable for daily anti-cavity maintenance for most people.

Fluoride-free products are milder and cleaner, suitable for people with sensitive oral constitution, people who pursue pure natural care, and children in the tooth development period. We provide both formulas to meet different daily oral care needs.

Website & Privacy Policy

You can unsubscribe from our promotional emails at any time by clicking the dedicated unsubscribe link at the bottom of any marketing email. After unsubscribing, you will no longer receive our discount and product update notifications, while normal order transaction emails will still be delivered normally.

You can check our complete and updated Privacy Policy at the bottom navigation bar of our official website, which details all rules of user information collection, use, protection and disclosure.

Product Usage Guide

All our oral care products are 100% gluten-free, with mild and safe formulas. We avoid irritating allergens and harmful additives, which are suitable for most people with sensitive oral skin and can be used for daily long-term oral maintenance.

Long-term bad oral habits will lead to an acidic oral environment and dull taste perception. Our oral care products adopt pH-neutral mild formulas, which can balance oral acidity and alkalinity and repair the oral microenvironment.

Short-term taste changes are a normal adaptation reaction. After about one week of continuous use, your oral environment will return to a healthy state, and the taste perception will gradually return to normal.

You can view detailed principle explanations, usage methods, adaptation crowds and common Q&A of teeth whitening products in the product detail page and official guide column of our website. If you have any usage doubts, you can also consult our customer support team for professional guidance.