Refund Policy

This Refund & Return Policy governs all return, exchange, and refund services for oral health, teeth whitening, bad breath relief, dry mouth care, and anti-cavity products purchased on our website. This policy applies to all global customers who place orders on our platform. By completing a purchase, you agree to the terms and conditions listed below. We strive to provide fair, transparent, and customer-friendly after-sales services while ensuring standardized operation for all transaction orders.
Return & Refund Eligibility
We accept return and refund applications within 30 calendar days from the date customers receive the packages. To qualify for a full refund or exchange, all returned oral care products must be unopened, unused, undamaged, and kept in original intact packaging with all original accessories and labels attached. We strictly adhere to hygiene standards for oral contact products. Any opened, used, damaged, or improperly stored items will not be eligible for return or refund, to ensure the safety and health of all customers.
Non-Returnable Items
For hygiene and safety reasons, the following situations are not eligible for return, exchange, or refund: products that have been opened, used, or partially consumed; products damaged by personal misuse, improper storage, or artificial damage; items returned beyond the 30-day valid return window; and final-sale discounted promotional products. We reserve the right to finalize the eligibility judgment of returned items based on actual inspection results.
Defective & Damaged Item Solution
If you receive defective, damaged, incorrect items, or products with quality problems caused by production and logistics during transportation, please contact our customer support team within 7 days after package delivery. You need to provide valid photos, videos, and order information for verification. Once confirmed, we will provide free replacement, full refund, or other reasonable solutions without additional charges, ensuring your legitimate consumer rights are fully protected.
Return Application Process
Customers who meet the return conditions need to initiate a return request via our official customer service channel and provide your order number and relevant product condition proof. We will review your application within 1–3 business days and send detailed return instructions. Please follow our official guidelines to pack and ship the returned items. Unauthorized private return without official confirmation will not be accepted or processed.
Refund Processing Rules
After we receive and inspect your returned items and confirm compliance with return standards, we will initiate the refund procedure within 7–10 business days. All refunds will be returned to your original payment account. The actual arrival time depends on the processing cycle of your payment platform and bank institution, which is beyond our control. No additional handling fees will be charged for eligible refund applications.
Global Shipping & Return Fees
We provide free worldwide shipping for all original orders. For voluntary returns due to personal preference or unnecessary purchase, customers shall bear the return shipping fees and related logistics costs. For returns caused by our product quality problems, delivery errors, or logistics damage, we will undertake all return shipping expenses and refund fees.
Policy Updates & Explanation
We reserve the right to update and adjust this Refund & Return Policy at any time to adapt to business optimization and industry standard updates. The latest policy terms will take effect immediately after being published on the official website. In case of special circumstances not covered by the policy, our customer service team will provide fair and reasonable solutions through friendly communication.
Contact Support
If you have any questions, doubts, or requests regarding return, exchange, and refund rules, please feel free to contact our professional customer service team. We will respond to your inquiry and resolve your issues in a timely and efficient manner.