Shipping Policy

This Shipping Policy outlines the official shipping, processing, and delivery terms for all oral health, teeth whitening, bad breath relief, dry mouth care, and anti-cavity products purchased on our website. This policy applies to all global customers and international orders. All transactions on our website are processed in United States Dollar (USD) as the exclusive settlement currency. By placing an order on our platform, you agree to all shipping terms stated below.
Free Worldwide Shipping
We provide 100% free worldwide shipping on all orders with no minimum purchase requirement. There are no hidden shipping fees, handling charges, or delivery surcharges for any region globally. We aim to deliver affordable and convenient oral care solutions to every customer around the world without extra logistics costs.
Order Processing Time
All orders undergo verification, packaging, and quality inspection before dispatch. Standard order processing takes 1 to 3 business days after successful payment confirmation. Orders placed on weekends or official holidays will be processed on the next working business day. We ensure every oral care product is well packaged and strictly checked to avoid damage or missing items before shipment.
Standard Delivery Time
After order processing and dispatch, the standard global delivery timeframe is 6 to 12 business days. The delivery period applies to all international regions. Delivery speed may be slightly affected by customs clearance procedures, local logistics efficiency, seasonal transportation pressure, or force majeure factors, but we guarantee all packages will be delivered within the standard estimated time range under normal logistics conditions.
Order Tracking Service
Once your order is shipped, we will send an official tracking number and logistics inquiry link to your registered email address. You can monitor your package’s transportation status, transit updates, and delivery progress in real time throughout the entire shipping process. We provide continuous tracking support until your package is successfully delivered.
Customs & Duties
Customers are solely responsible for any possible local tariffs, customs duties, import taxes, or administrative fees charged by local customs departments in their destination countries. These additional fees are not included in our product prices and shipping services. We do not cover or reimburse any customs-related charges for international orders.
Lost or Damaged Packages
In the rare event that your package is lost, severely delayed, or damaged during international transportation, please contact our customer support team immediately. We will verify the logistics situation actively and provide reasonable solutions including replacement or refund according to actual conditions to protect your legitimate shopping rights.
Shipping Related After-Sales Rules
Combined with our official after-sales regulations, eligible unused and unopened products support return applications within 60 days from the date of package receipt. Once we receive and inspect your returned items and confirm compliance with return standards, your refund will be processed within 5 to 10 business days and fully returned to your original payment account.
Policy Updates
We reserve the right to update and revise this Shipping Policy at any time to adapt to logistics adjustments and business optimization. All updated terms will take effect immediately after being published on our official website. Your continued purchase and use of our shipping service after policy updates means you accept the latest terms.
Contact Us
If you have any questions about order processing, delivery time, tracking information, or shipping-related after-sales issues, please feel free to contact our professional customer service team for timely support.